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12 GoAsia Review- An Honest Take Of Everything You Need To Know

If you follow our blog, you probably know that I love Southeast Asia. I’ve traveled across the region on a budget for a year and became somewhat of an expert when it comes to cheap travel in this part of the world especially around Thailand and its islands. Traveling on a budget requires you to always find great deals when it comes to transportation and one of the best ways to do that in Southeast Asia is to use 12GoAsia. In this 12Go Asia review, we’ll take a detailed look of this booking provider and help you assess if it’s worth using or not.

Let’s start from the beginning…

What is 12Go Asia?

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12Go Asia is a travel platform that provides online booking services for transportation in Southeast Asia. They offer various transportation options, including flights, trains, buses, ferries, and taxis. The platform provides information on schedules, prices, and availability for different transportation options and allows users to easily book and manage their travel arrangements. 12Go Asia serves as a one-stop-shop for travelers looking to plan and book their transportation in Southeast Asia.

Where Is 12Go Asia Available?

Thailand buses 12goasia review

A good starting point for this 12Go Asia review is to tell you in which countries it’s available. 12Go Asia is available in most countries in Southeast Asia, including Thailand, Cambodia, Vietnam, Laos, Malaysia, Singapore, Indonesia (including Bali), Myanmar, and the Philippines. However, the company has recently expanded into countries like Hong Kong, China, Australia, New Zealand, India, Sri Lanka, Turkey, Egypt, and Jordan.

They offer transportation services for various modes of transport, such as flights, trains, buses, ferries, and taxis, in these countries. Additionally, the platform provides cross-border services that enable users to travel between different countries. I’ve used their services in multiple different countries and honestly, the experience was better when used in Southeast Asia compared to the other regions. My opinion is that this is the case because most of their employees, and therefore, expertise lies in this region but don’t get me wrong, it’s a good service to use outside of Southeast Asia too.

Are you planning a trip to Vietnam? Then you may enjoy our list of hidden gems in Vietnam and this list of the most visited cities in Asia.

Is 12Go Asia Affordable?

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Perhaps the most important part of any review, including this 12Go Asia review is the prices/affordability. The prices of transportation services on 12Go Asia vary depending on the mode of transport, the route, and the season. For example, the price of a bus ticket from Bangkok to Chiang Mai in Thailand could range from around 500 to 1,500 baht ($15-$45), depending on the type of bus and the time of the year. Similarly, the price of a flight from Jakarta to Bali in Indonesia could range from around 500,000 to 1,500,000 rupiahs ($33-$99), depending on the airline and the time of booking.

12Go Asia aims to offer competitive prices for all transportation options and provide users with a range of options to choose from that cater to different budgets. The platform also allows users to compare prices for different transportation options, so they can choose the one that fits their budget and travel preferences.

Enjoying this post? Then you may like our guide to Chiang Mai night markets and our list of hidden beaches in Bali.

User Experience

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12Go Asia’s platform is user-friendly, and it provides a seamless booking experience. Users can easily navigate through the website and find the information they need. The platform is available in multiple languages, including English, Thai, Indonesian, and Vietnamese. They also offer a mobile app that allows users to book transportation services on the go.

Customer Service

12Go Asia provides excellent customer service. They have a team of dedicated customer support agents who are available 24/7 to assist users with their bookings and inquiries. Users can contact them through various channels, including email, phone, and live chat.

Overall, 12Go Asia is a reliable platform that offers a convenient way to book transportation services in Southeast Asia. Their comprehensive search engine, competitive pricing, user-friendly platform, and excellent customer service make them a popular choice among travelers.

Traveling With Kids

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The policies regarding child tickets and age limits vary depending on the transportation provider and the specific route. In general, most transportation providers offer discounted child tickets for children between the ages of 2 and 11 years old. Most providers also offer free tickets for infants under the age of 2, while others require a separate infant ticket to be purchased.

It’s important to check the policies of the specific transportation provider and route when booking with 12Go Asia. Additionally, some transportation providers may require children to be accompanied by an adult or to have specific documentation, such as a birth certificate or passport. Parents or guardians should also ensure that they have the necessary documentation for traveling with children, such as visas and health certificates, if required by the country they are traveling to or from.

12Go Asia vs Competitors

This 12Go Asia review couldn’t be complete if we don’t compare it to its competitors. 12Go Asia has several competitors in the travel industry, including other online booking platforms such as Agoda,, and Expedia. Here are some ways in which 12Go Asia compares to its competitors:

  1. Focus on Transportation

 Unlike some of its competitors that offer a wide range of travel-related services, 12Go Asia focuses solely on transportation services. This specialization allows them to offer a more comprehensive and tailored service for transportation booking in Southeast Asia.

  • Wide Range of Transport Options

12Go Asia offers a broad range of transportation options, including flights, trains, buses, ferries, and taxis, in multiple countries in Southeast Asia. This variety of options provides users with flexibility and convenience in planning their travel arrangements.

  • Local Expertise

12Go Asia has a strong local presence in Southeast Asia, and their team of experts has in-depth knowledge of the local transportation systems, routes, and schedules. This expertise enables them to provide users with accurate and up-to-date information about transportation services in the region. My impression is that their expertise in the other regions they provide services for isn’t that great but still, they’re #1 in Southeast Asia in my humble opinon.

  • Competitive Pricing

12Go Asia offers competitive pricing for transportation services and allows users to compare prices of different transportation options. This pricing transparency helps users to make informed decisions and find the best deals for their travel plans. However, the transparency also shows that their prices for countries outside of Southeast Asia, although still low, are not much lower than the ones of their competitors.

12Go Asia Reputation

Overall, 12Go Asia’s reputation as a reliable and convenient platform for booking transportation services in Southeast Asia is largely positive among travelers who have used their services. We’ve found that on average, between TrustPilot, Google Reviews, and TripAdvisor, 12Go Asia’s reviews are around 3.6 and 3.8 which is not the greatest but also far from bad.

What Is the Refund Policy?

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Yes, we’ve made it to the part where we discuss the refund policy, the boring but important part of this 12Go Asia Review. 12Go Asia’s refund policy varies depending on the transportation provider’s refund policy, as 12Go Asia acts as an intermediary between users and transportation providers. When booking a ticket through 12Go Asia, the refund policy of the transportation provider will be clearly stated on the booking page.

In general, if a transportation provider cancels a service or if there are significant delays or changes to the service that make it impossible for the user to travel, 12Go Asia will process a refund for the full amount paid, including the booking fee. If a user cancels a booking, the refund policy will depend on the cancellation policy of the transportation provider.

Some transportation providers may offer full or partial refunds for cancellations made within a certain timeframe before the scheduled departure time, while others may have a no-refund policy for cancellations. It’s important to carefully review the cancellation policy of the transportation provider before booking with 12Go Asia.

12Go Asia Pros And Cons

Just like everything else, there are pros and cons of using this platform and in this part of our 12Go Asia, we’ll share some pros and cons of using 12Go Asia for booking transportation services.

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Wide range of transportation options

Unlike most of its competitors, 12Go Asia offers a broad range of transportation options, including trains, flights, buses, ferries, and even taxis, in multiple countries in Asia and Oceania.

Local expertise in Southeast Asia

The platform has a strong local presence in Southeast Asia, and their team of experts has in-depth knowledge of the local transportation systems, routes, and schedules.

Decent customer service

12Go Asia has a dedicated customer support team that is available 24/7 to assist users with their bookings and inquiries and the waiting time is usually not long.

Competitive pricing & price comparison

12Go Asia offers competitive pricing for transportation services, most often lower than their competitors and more importantly, allows users to compare prices of different transportation options.


Limited coverage

Although 12Go Asia covers multiple countries in Southeast Asia, they do not cover all transportation services in the region.

Limited payment options

The platform currently only accepts payment through credit card or PayPal, which may not be convenient for some users.

Limited refund policy

12Go Asia’s refund policy is limited and varies depending on the transportation provider’s refund policy, which can be restrictive in some cases.

Limited availability

Depending on the season and demand, some transportation options may have limited availability, which can be challenging for users trying to plan their travel arrangements in advance.

Why Do I Use It?

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Overall, in my opinion, 12Go Asia’s pros outweigh its cons, and it remains a convenient and reliable platform for booking transportation services in Southeast Asia. Additionally, they provide bookings for different modes of transportation like buses, ferries, trains, flights, vans, airport transfers, and even taxis. Moreover, you can compare the transportation options on the same page and choose a deal that works the best for you and you can choose the language and currency that you want to use to have a better idea of the prices.

How did you like our 12Go Asia review? Was it helpful to you in any way? Did you ever use their services before? Feel free to share your thoughts and experiences in the comments below.

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Saturday 18th of November 2023

Horrible company. Do not book here there are many better options.

Passport Symphony

Thursday 7th of December 2023

Sorry to hear about experience Jesse, would you like to elaborate your bad experience? Maybe you can provide some relevant additional information to this guide.